Dynamite Duo

Service Features

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System Features

Service Orders (Field or Depot)

• Dispatching by technician, territory, or skill.
• Overdue invoices and expired contracts warnings.
• New orders for both existing and new customers.
• Automatic checking of customer’s credit.
• Automatic generation of "route" orders.
• E-mail order to technician & status to customer.
• Unlimited complaint and resolution statement length.
• Predefined complaint statements support.
• Capability of printing problem on customer’s invoice.
• Automatic creation of invoices.
• Automatic technician assignment.
• Service orders extracted for uploading to your web site.
• Ability to invoice a third party for warranty repairs.
• Capability of locating service records 10 different ways.
• Customizable work order forms.
• Technician data base and graphical schedule.
• Technician activity/productivity report.
• Support of Block Time Billing (retainer fees).
• Support for Technician inventory stock.
• Link to external mapping software for location plots.
• Job Costing with progress invoicing and proposals.
• "No charge" service orders.
• History of component failures maintained.
• Paperless depot repair operation potential.
• Help Desk searches reduce on site visits.

Job Site/Contract Records

• Calendar-based, meter-based, or block time contracts.
• Automatic invoicing of contracts.
• Multiple contracts available for any customer.
• Contract types: Calendar, Meter, Block Time & Block Dollar.
• Generation of preventive maintenance service orders by month, by date, and by component.
• Service Route functionality with automatic order generation
• Tracking of customer equipment and serial numbers.
• Contract renewal reminders.
• Service contract forms customizable.
• Multiple job sites and/or components per contract.
• Customizable component screens with 20 properties.
• User-definable data fields.

Equipment Rentals

• Fleet inventory maintained.
• Contracts invoiced automatically.
• Customizable rental contract.

Subcontracted Repairs

• Parts sent out for repair automatically recorded.
• Tracks ownership of part and who is repairing it.
• Packing List to accompany part.
• Repair order created directly from service order.

Financial

• Profitability by customer, contract, job site, service order, and technician.
• Invoicing data base shared with accounting system.
• Third party billing for warranty repairs, etc.
• Drill down from customer invoice to service order.
• Customizable invoice format.
• Invoice collections with note taking and invoice detail.
• Credit card authorization (optional third party module).
• Labor hours exported to accounting Payroll module.
• Cash receipts and customer deposits.
• Salesman/technician commissions.

Customer Records

• Search by Number, Company, Phone, or Zip Code.
• Important fields validated against predefined values.
• Multiple pricing strategies available.
• New customers added "on the fly."
• Common data bases shared with accounting system.
• Your Top 40 Customers itemized.
• Report of sales by zip code, salesman, inventory item.
• Salesman productivity reports.
• Linkage directly into service records.
• Profitability by customer.

Vehicle Maintenance

• Weekly vehicle surveys recorded.
• Gasoline, maintenance, and repair expense recorded.
• Scheduled maintenance advisory reporting.

Purchasing/Inventory

• Inventory data base shared with accounting system.
• Serial numbered inventory supported.
• Inventory by warehouse/truck supported.
• Flat Rate pricing featured.
• Sales kitting with parts explosion.
• Search by item number or description.
• Third party price books can be imported.
• Itemizes Top 40 Items sold.
• Automatic creation of purchase orders based on inventory levels, projects, or sales orders.

Floating Menu Toolbar

• Open a service order.
• Manage customer service order history.
• Technician schedule.
• Service order status report/display.
• Help Desk.

Technical Features

• Operates under Windows 98, 2000, XP, or Vista.
• Windows application using Visual FoxPro 9.0.
• Microsoft SQL back end databases available.
• Multi-user networking for NetWare or Windows.
• MDI screens can be opened simultaneously.
• Multilingual screens/reports - English/Spanish/French.
• Reports outputted to screen, printer, PDF file, or Excel.
• "No Fault" report modifications and additional reports.
• Customized reports insulated from future updates.
• Data Dictionary controls data base structures.
• Object oriented design offers flexibility and reliability.
• On screen HTML user manual with printing option.
• User screen/report access is view only, full update, or no access.
• Automatic, user customized System Alerts.
• Source code available.
• Easy e-mail contact with South By Southwest and your techs.

Optional Features

Designed for medium- to large-sized organizations with much larger data volumes including the integration to industry standard accounting systems.  Includes all of the above plus:

Dynamite Duo System Brochure - Two pages, PDF format

Sample Screens

(Click each to zoom in)

© 2007 South By Southwest