Dynamite Service

Duo System

Announcing Dynamite Duo

It's a service system!  It's a CRM system!  It's two-two-two systems in one!

South By Southwest is pleased to announce the next generation of its service management system, Dynamite Service Duo.  Built upon our successful Dynamite Generation 3, Duo offers a great many tools to your sales staff.  Sure, Dynamite Service Duo offers the usual contact management and sales order creation but it goes way beyond what other CRM systems offer.

For starters, consider the ability to retrieve purchase history for all customers in zip codes 60000 through 60999.  Not just any purchase history but all items that begin with "PHONE".  Then limit that history to just the last 22 months.  Finally, create a proforma sales orders that enables Excel-like editing while chatting with the customer and then turning each order into a confirmed sales order with less than six mouse clicks!

Imagine further, mining that purchase history for all customers who have NOT purchased any of the "PHONE" products.

If other service management systems are leaving you short, you need Dynamite Service Duo.  If you have both a sales staff and a service staff you definitely need Dynamite Service Duo.  Click here for more detailed information.

AirDynamite is Shipping!

South By Southwest has completed version 1.0 of AirDynamite.  This new product extends the functionality of Dynamite to your field staff at a very cost effective level.  Orders can be extracted from the main Dynamite System and sent to each technician via the Internet.  AirDynamite retrieves those orders when an Internet connection is established and returns completed orders back to Dynamite.

AirDynamite also has the capability of opening new orders for service if necessary.  The system can also print customer receipts if desired.

For more information about this exciting product, click here.

Enhanced Laptop Solution Released!

South By Southwest is pleased to announce the release of DynaTech Version 4.0.  This remote version of Dynamite continues the KISS (Keep It Simple Stupid) design philosophy while added a substantial amount of functionality.  We have added login security, one button data transfers to and from your web site, and emailing capabilities.

Now you can send order information to your field technicians and they can annotate the order, enter charges, and print customer receipts.  He can even open new orders for service.  At the end of the day, new orders and other activity can be uploaded to any web site or to one managed by e-Dynamite.

Special introductory pricing is in effect.  For more details, click here.

Enhanced PDF Report Creation

Included with version 12.00.02 of our Dynamite Service System is a faster and easier method of creating PDF reports for emailing to customers, techs, and others.  The function now automatically selects the appropriate printer and saves the report file in a subdirectory of your choice.  For first time uses, Dynamite will even automatically create the Windows printer support.  This code must be installed separately from the normal update due to the size of the download file, 17 MB.  Download this file and unzip it to the ROOT of Dynamite.

Accounting System Upgrades

The Dynamite Service System is tightly integrated to six standard accounting systems.  Our charter is to insure that as these systems evolve and add new features, Dynamite is enhanced to align to those changes.  Effective with Version 12.20.00 of Dynamite, the following accounting system versions are supported:

Microsoft FoxPro Version Standardization

Beginning in January, Dynamite began taking advantage of the advanced features of the Microsoft language including more Internet integration, better handling of graphics, and expanded reporting capabilities.  If you wish to take advantage of the new features forthcoming, you must install the new libraries.  If you choose not to upgrade, your existing installation of Dynamite will not be affected.

Effective January 1, 2006, Dynamite Generation 3 Updates are only available for Visual FoxPro 9.0.  In order to begin using these updates, you MUST install the version 9.0 FoxPro Libraries on every workstation that runs Dynamite.  There is no extra charge for these libraries and they will not affect the operation of your accounting system regardless of what version it is.  Click here for the library installation utility.

DynaPool

Introducing a new version of our Dynamite Service System tailored just for the Pool Maintenance and Repair industry.  The system manages weekly service cleanings, chemical usage, repair calls, and installations.  Now you can have excellent staff control and customer profitability reporting.  A special slide show is available here.

Article on Software Selection Published

An article about the 10 features that every service system must have, was published in the July/August issue of Sbusiness.  Authored by Thomas Francl, the article describes what attributes your next system should have.  Sbusiness is a publication of AFSM International, a large service trade organization.  The original article is available here.

South By Southwest will be exhibiting its Dynamite software at the annual AFSMI conference in Reno, NV in October.  For more information, their web site is www.afsmi.org and the article is a PDF file.

Free Dynamite Information Kit

After taking a look at the vast number of software features included with Dynamite, fill out our contact form and we'll send you a package of valuable information about Dynamite.  We'll also show you how to get a fully functioning demonstration kit at no charge. 

Internet partners: