AirDynamite

Anywhere... 

          anytime... 

                    any device...

Introducing...

One of the most flexible and most efficient data capture/retrieval systems in the service industry.

Anywhere

Whether you're in Manhattan or in deep in the Carlsbad Caverns, AirDynamite is operational.  No cell tower, no problem.  Annotate your activities, enter charges, and even open new service orders with or without a connection.  Transfer the data when you have an Internet connection. 

Anytime

2:00 PM or 2:00 AM, AirDynamite operates on your schedule.  If your office is closed or your technician is home asleep, transmissions are queued up and synchronized when reconnected.

Any device

AirDynamite runs on Windows Pocket PC 2003 or Mobile 5.0.  The connection protocols are not limited to a specific carrier.  All you need is an Internet connection,  cellular or WiFi, to transfer data.

Screens and functions

The initial log in screen accepts only predefined technician codes and associated passwords.  These codes are maintained in the main Dynamite System and downloaded to the PDA as necessary.

This is the Main Menu after logging in.  Uncomplicated yet powerful.

Manage Orders

When the Manage Orders menu option is selected, an order selection grid is presented.  The technician selects the service order desired or opens a new one if not previously opened by the office dispatcher.

The Service Order detail shows the work location and scheduled time of arrival.  Clicking the Menu button provides additional functionality for this selected order.

The customer complaint and internal notes are available at a click.  The technician can enter what he/she did to resolve the reported problem.  There is no practical limit to the amount of text that can be entered.

Charges can be added by office personnel or by field staff.  A list of inventory prices is downloaded to the PDA.

This is the customer receipt that can be printed from AirDynamite.  The report can be as narrow as 4 inches or as wide as 8 inches as specified by your administrator. 

The following functions are scheduled to be included in Version 1.5 of AirDynamite and available without charge to owners of Version 1.0:

A list of customer equipment that is being worked on is available from the service order screen.

A stopwatch feature will enable the technician to easily track the total time spent on each service order.

A customer signature capture function is also planned for Version 1.5.

Upload & Download Orders

Once the technician is finished with the order, it to be uploaded to your web site.  New orders assigned by your dispatcher, can be downloaded from the same web site.

Hardware/Software Requirements

AirDynamite is designed to run on Windows Mobile 5.0 or Microsoft Pocket PC 2003.  Many of the new units retail for under $500 but discounts are plentiful. 

Our unit from T-Mobile is the MDA which lists for $400 but discounts brought the price down to $200.  It includes a cell phone, a WiFi connection, and a Bluetooth connection.  Additional Microsoft software is bundled in including Word, Excel, Internet Explorer, and Outlook.  Battery life is very good also.  This unit could replace the technician's existing cell phone and pager.

If a printer is necessary, there are several small thermal units on the market that print 4 inch receipts.  These tend to be quite expensive ranging upwards of a thousand dollars.  We chose the Hewlett-Packard Deskjet 460 because it is a more cost-effective, ink jet unit.  The 460 accepts regular plain paper and familiar ink jet cartridges.  With the Bluetooth wireless option, the unit lists for $350.

Web site requirements are very basic.  Almost any Internet web site can be utilized as long as it supports passive FTP connections.  The site address and subdirectories are specified in the main Dynamite System and downloaded to AirDynamite.  No web pages need to be designed.  If you do not currently have a web site that you'd like to use, you can purchase one from 1 and 1 for less than $5 per month.  Click this logo for more information: 

Pricing

AirDynamite is competitively priced enabling each technician to be fully equipped very inexpensively.

AirDynamite Brochure - Two pages, PDF format

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